Personal Training Refund Policy Agreement
Trainer: Will Levesque – Personal Trainer, Elevate Fitness
This Refund Policy applies to all personal training services provided by Will Levesque,
including both in-person and online coaching. By signing below, the client acknowledges that
they have read, understood, and agree to the following terms:
Section A – In-Person Clients
1. All Sales Are Final
All purchases of in-person personal training sessions and packages are non-refundable once
purchased.
2. Non-Transferable
Sessions and packages may not be transferred, sold, or shared with another individual. They
are valid only for the purchasing client.
3. Package Expiration
Single sessions: must be used within 30 days of purchase.
5-session package: must be used within 2 months of purchase.
10-session package: must be used within 3 months of purchase.
20-session package: must be used within 6 months of purchase.
Unused sessions after these periods will expire and are not eligible for refund or credit.
4. Exceptions
Refunds may only be considered in cases of:
- Verified medical condition preventing continuation of training.
- Relocation outside the training area (proof required).
- Trainer cancellation of services with no substitute offered.
In such cases, refunds will be pro-rated based on unused sessions and determined at the
trainer’s discretion.
Section B – Online Clients
1. Monthly Billing
Online coaching clients are billed on a monthly basis. Payments are processed automatically
unless canceled prior to the billing date.
2. No Refunds for Lack of Participation
Clients should not expect a refund if they do not actively participate, follow the program, or put
in the necessary effort to achieve results. Results require commitment and consistency.
3. Communication Responsibility
If a client feels that the trainer is not delivering on the coaching offer, it is the client’s
responsibility to communicate this promptly. Refunds will not be issued for lack of
communication or delayed feedback.
4. Non-Transferable
Online coaching services may not be transferred, sold, or shared with another individual. They
are valid only for the purchasing client.
5. Exceptions
Refunds may only be considered in cases of:
- Verified medical condition preventing continuation of training.
- Trainer cancellation of services with no substitute offered.
In such cases, refunds will be pro-rated based on unused coaching weeks and determined at
the trainer’s discretion.
Commitment to Client Success
By purchasing sessions, packages, or coaching services, clients are committing to their health
and fitness goals. The trainer is equally committed to providing professional, results-driven
services in return.
Client Acknowledgment & Agreement
I, the undersigned client, have read and fully understand the above refund policy. By signing
this agreement, I agree to abide by these terms as a condition of my personal training
services (in-person and/or online) with Will Levesque.